HAZIRKAR PRIVACY POLICY
Effective Date: 20/07/2026
Last Updated: 20/07/2026
1. Introduction
Welcome to Hazirkar (“Hazirkar”, “Platform”, “Application”, “Website”, “we”, “our”, or “us”).
Hazirkar is an online technology platform that connects individuals seeking various services (“Customers”) with independent professionals (“Service Providers”) such as electricians, plumbers, carpenters, masons, painters, mechanics, barbers, beauticians, domestic helpers, tutors, technicians, labourers, drivers, and other skilled or unskilled workers.
Your privacy is important to us. This Privacy Policy explains how Hazirkar collects, uses, stores, shares, protects, and otherwise processes your personal information when you access or use our Platform.
By accessing or using Hazirkar, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein, to the extent permitted by applicable law.
2. Scope of this Privacy Policy
This Privacy Policy applies to all users of Hazirkar, including:
- Customers
- Service Providers
- Visitors to the Website
- Mobile Application Users
- Individuals contacting Hazirkar through customer support or other communication channels
3. Information We Collect
Depending on how you use the Platform, we may collect the following categories of information.
A. Personal Information
- Full Name
- Mobile Number
- Email Address
- Date of Birth (optional unless required for verification)
- Gender (optional)
- Residential Address
- City
- District
- State
- PIN Code
- Profile Photograph
B. Service Provider Information
If you register as a Service Provider, we may additionally collect:
- Profession or Trade
- Skills
- Years of Experience
- Areas of Service
- Languages Known
- Working Hours
- Business Name (if applicable)
- Business Address (if applicable)
- Professional Description
- Portfolio Images
- Certifications or Licences (where voluntarily submitted or legally required)
C. Identity Verification Information
To improve trust and reduce misuse, Hazirkar may request identity verification documents, including but not limited to:
- Aadhaar Card
- PAN Card
- Driving Licence
- Passport
- Voter ID
- Government-issued Identity Card
- Address Proof
- Selfie or Photograph
Submission of identity documents does not constitute certification, endorsement, guarantee, police verification, background verification, or approval of any user’s identity, qualifications, experience, integrity, or suitability.
D. Device Information
When you access Hazirkar, we may automatically collect technical information, including:
- Device Model
- Device Identifier
- Operating System
- Browser Type
- App Version
- Language Preference
- IP Address
- Network Information
- Time Zone
- Device Settings
E. Location Information
With your permission, Hazirkar may collect:
- GPS Location
- Approximate Location
- City
- District
- State
Location information is used to connect Customers with nearby Service Providers and improve search accuracy.
You may disable location permissions through your device settings; however, some Platform features may not function properly.
F. Usage Information
We may collect information regarding your interaction with the Platform, including:
- Search History
- Viewed Profiles
- Favourite Service Providers
- Service Requests
- Communication Records
- Ratings and Reviews
- Login History
- Device Logs
- Error Reports
- Crash Reports
- Platform Analytics
4. Information We Do Not Collect
Hazirkar does not collect, process, or store:
- Credit Card Information
- Debit Card Information
- UPI PIN
- Internet Banking Credentials
- Bank Account Passwords
- ATM PIN
- Payment Wallet Passwords
- CVV Numbers
Hazirkar does not provide payment gateway services, process payments, collect commissions, or facilitate money transfers between users.
5. Purpose of Processing Personal Information
Hazirkar processes personal information only for legitimate purposes, including:
- Creating and managing user accounts;
- Connecting Customers with Service Providers;
- Displaying nearby professionals;
- Enabling communication between users;
- Verifying submitted information;
- Preventing fraud and misuse;
- Maintaining Platform security;
- Improving Platform performance;
- Responding to customer support requests;
- Investigating complaints;
- Complying with applicable legal obligations;
- Sending service-related notifications;
- Conducting analytics to improve user experience.
6. Legal Basis for Processing
Hazirkar processes personal information based on one or more of the following legal grounds, as applicable:
- Your consent;
- Your voluntary use of the Platform;
- Performance of services requested by you;
- Compliance with legal obligations;
- Legitimate interests such as fraud prevention, security, system maintenance, and service improvement.
7. Sharing of Personal Information
Hazirkar does not sell, rent, lease, or trade users’ personal information.
Information may be shared only as described below.
A. Between Customers and Service Providers
To facilitate communication, certain profile information may be shared between users, including:
- Name
- Contact Number (where applicable)
- Profession
- Service Area
- Profile Photograph
- Ratings and Reviews
- Public Profile Information
B. Technology Service Providers
Hazirkar may use trusted third-party service providers for:
- Cloud Hosting
- Data Storage
- SMS Services
- Email Services
- Analytics
- Error Monitoring
- Security Monitoring
- Technical Support
These service providers receive only the information necessary to perform their functions and are expected to maintain appropriate confidentiality and security.
C. Legal Requirements
Hazirkar may disclose personal information when required:
- under applicable law;
- by a court of competent jurisdiction;
- pursuant to a lawful request from a government authority;
- to investigate suspected fraud or unlawful activity;
- to protect the rights, safety, property, or security of Hazirkar, its users, or the public.
8. Data Security
Hazirkar implements reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
Security measures may include:
- Encrypted data transmission where appropriate;
- Secure servers and infrastructure;
- Access controls;
- Authentication mechanisms;
- Regular security monitoring.
Despite these efforts, no electronic storage or transmission system is completely secure. Accordingly, Hazirkar cannot guarantee absolute security of any information transmitted over the internet.
9. Data Retention
Hazirkar retains personal information only for as long as reasonably necessary to:
- provide the Platform’s services;
- maintain user accounts;
- resolve disputes;
- prevent fraud;
- comply with legal obligations;
- enforce our agreements;
- protect legal rights.
Following account deletion, certain records may continue to be retained where required by law or for legitimate business purposes.
10. User Rights
Subject to applicable law, users may request to:
- Access their personal information;
- Correct inaccurate information;
- Update account information;
- Delete their account;
- Withdraw consent where processing is based on consent;
- Request information regarding the processing of their personal information.
Hazirkar may refuse or limit such requests where permitted by law, including where information must be retained for legal compliance, fraud prevention, or dispute resolution.
11. Cookies and Similar Technologies
Our Website and Application may use cookies, local storage, and similar technologies to:
- maintain secure sessions;
- remember user preferences;
- improve website functionality;
- analyse usage patterns;
- enhance user experience.
Users may disable cookies through their browser settings; however, certain Platform features may not operate properly.
12. Minors
Customers of all age groups may use Hazirkar to search for or contact Service Providers.
Where a Customer is below the age of 18 years, Hazirkar recommends that the Platform be used with the knowledge or supervision of a parent or legal guardian.
Only individuals who are 18 years of age or older may register or operate as Service Providers on the Platform.
Parents or legal guardians who believe that a minor has provided personal information in a manner inconsistent with applicable law may contact Hazirkar for review, correction, or deletion of such information where appropriate.
13. User Responsibilities
Users are responsible for:
- providing accurate information;
- safeguarding login credentials;
- keeping profile information updated;
- ensuring information uploaded is lawful;
- notifying Hazirkar of unauthorized account access.
14. Third-Party Websites
The Platform may contain links to third-party websites or services.
Hazirkar has no control over and assumes no responsibility for the privacy practices, policies, or content of third-party websites. Users are encouraged to review the privacy policies of such third parties before providing any personal information.
15. International Data Processing
Your information may be stored or processed on servers located within or outside India by trusted technology service providers engaged by Hazirkar.
Where information is processed outside India, Hazirkar will take reasonable steps to ensure appropriate safeguards consistent with applicable law.
16. Changes to this Privacy Policy
Hazirkar reserves the right to amend, revise, or update this Privacy Policy at any time.
Any revised Privacy Policy will be published on the Platform with an updated “Last Updated” date.
Continued use of the Platform following publication of the revised Privacy Policy constitutes acceptance of the updated Policy.
17. Contact Information
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, you may contact:
Hazirkar
Kothi Bazar,
Betul, Madhya Pradesh – 460001
India
Email: support@hazirkar.com
Website: https://hazirkar.com
18. Grievance Officer
In accordance with applicable Indian laws, users may contact the designated Grievance Officer regarding concerns related to personal information or this Privacy Policy.
Grievance Officer: Mohammed Shoaib Quraishi
Designation: Grievance Officer
Email: support@hazirkar.com
Address:
Hazirkar
Kothi Bazar,
Betul, Madhya Pradesh – 460001
India
19. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.
Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Betul, Madhya Pradesh – 460001, India.
20. Contact for Account Deletion and Privacy Requests
Users may request account deletion, correction of personal information, or raise privacy-related concerns by contacting Hazirkar through the contact details provided in this Privacy Policy.
Hazirkar will make reasonable efforts to respond within the time prescribed under applicable law. Certain information may continue to be retained where required for legal compliance, fraud prevention, security, or dispute resolution.